Student Worker: CITE- Support Technician

@ East Texas A&M University
East Texas A&M Universityeasttexasa&muniversity.com

Student Worker: CITE- Support Technician

Commerce, TX
Posted 1 day ago

About the job

East Texas A&M University seeks a student worker support technician to help manage campus technology, supporting faculty, staff, and students with hardware, software, and AV issues.

Requirements

  • Knowledge of Windows OS
  • Knowledge of Zoom
  • Knowledge of Microsoft Office
  • Good communication skills
  • Ability to troubleshoot issues

Qualifications

  • Enrolled student preferred
  • Basic hardware understanding
  • Ability to work independently
  • Detail-oriented

Full job description

Job Title

Student Worker: CITE- Support Technician

Agency

East Texas A&M University

Department

Chief Information Officer

Proposed Minimum Salary

$8.00 hourly

Job Location

Commerce, Texas

Job Type

Student Worker

Job Description

Job Posting Title

·       Student Worker: CITE- Support Technician



Job Description Summary

·       The Support Technician assists in managing, enabling and supporting technology used by the faculty, staff and student's across the East Texas A&M - Commerce campus. From projectors and document cameras to Windows desktops and iMac workstations, we support a wide range of technology needs for classroom & teaching instruction.


A resume detailing relevant qualifications and experience must be submitted on Handshake to be considered for this position.


Skills

o   Knowledge of Windows OS (MAC a plus)

o   Knowledge of Zoom

o   Knowledge of Microsoft Office Suite

o   Knowledge of Outlook

o   Understand the basic functions of computer hardware

o   Good oral & communication skills

o   Discipline to document activities and findings

o   Ability to work independently when necessary

o   Able to troubleshoot basic issues and research when the issue is more complex

o   Knowledge of driver troubleshooting is a plus

o   A/V skill is a plus



Responsibilities

o   Assist with resolving tickets via remote or in person. This will include managing the front desk.

o   Will perform basic computer soft repair (Re-imaging, installing software, updating drivers, etc…)

o   Assist with machine setup, deployment & hardware troubleshooting.

o   Assist with creating & documenting processes & procedures including problem resolution articles.

o   Support software access and account creation for supported software/services.

o   Assist with basic AV troubleshooting.

o   Other relevant duties as assigned

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Veterans/Disability Employer.

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