Business Operations Coordinator [AQ-13572]

As an Aquent talent, you will join a leading organization in the financial services industry, where innovation meets stability, and a commitment to excellence drives every endeavor. This is your opportunity to be the backbone of operational excellence, ensuring every detail is managed with precision and every process runs smoothly. Your contributions will directly enhance team productivity and streamline essential workflows, making a tangible impact by supporting key administrative functions, optimizing data quality, and facilitating crucial access and vendor coordination. Your dedication will ensure that the teams you support can operate at their highest potential, directly contributing to the organization’s strategic objectives.

You will be instrumental in managing daily operational tasks, from inbox monitoring and request fulfillment to supporting onboarding/offboarding and maintaining data integrity. Your efforts will directly reduce backlogs, improve turnaround times, and ensure a seamless experience for internal teams and external partners. You will be responsible for a wide range of administrative and operational support functions, playing a critical part in maintaining efficiency and accuracy across various business processes.

What You’ll Do

• Monitor distribution and central inboxes, reviewing and triaging incoming emails daily.
• Categorize and assign requests appropriately, flagging urgent or high-priority items for immediate attention.
• Process simple access requests and manage internal service tickets, including submission, tracking, and follow-up.
• Escalate complex issues to appropriate teams as needed.
• Support user access requests, encompassing setup, tracking, and follow-up procedures.
• Administer new hire onboarding processes, including scheduling, access provisioning, distribution of welcome materials, and required ticket submissions.
• Support onboarding administration, including meeting scheduling, invitations, and follow-ups.
• Assist with departure processes, including follow-up, entitlement removals, and related ticket submissions.
• Provide administrative support for access evaluation activities, including quarterly evaluations, tracking, and responding to routine queries.
• Escalate market data platform and broker entitlement queries.
• Track and ensure the completion of entitlement-related requests.
• Reconcile vendor user lists against internal data records.
• Update data quality dashboards and relevant internal systems.
• Identify and correct data discrepancies to maintain high data accuracy.
• Track vendor and decommissioning actions.
• Schedule vendor demonstrations and training sessions, managing all associated logistics.
• Track new and ongoing trials, maintaining accurate trial records.
• Support renewal and pricing administration tasks for vendors.
• Manage the renewal process for invoice-eligible providers, confirming user feedback and renewal requirements.
• Reconcile user lists with vendors and coordinate handoff to the internal payments processing team.
• Document renewal activities in internal systems.
• Support Relationship Managers and assist with administrative project tasks.
• Maintain documentation and operational processes.
• Provide team coverage as needed to ensure continuous support.

Must-Have Qualifications

• Proven experience in an administrative or business operations support role.
• Exceptional organizational and time management skills, with a demonstrated ability to prioritize and manage multiple tasks efficiently.
• Meticulous attention to detail, ensuring accuracy in data, records, and administrative processes.
• Proficiency in managing email correspondence, triaging requests, and categorizing information effectively.
• Experience with ticketing systems and tracking requests through to completion.
• Ability to support onboarding and offboarding procedures, including access setup and administrative coordination.
• Experience with data quality initiatives, including reconciling information and resolving discrepancies.
• Strong communication and interpersonal skills, capable of coordinating effectively with internal teams and external vendors.
• Demonstrated ability to work independently, take full ownership of responsibilities, and identify when to escalate complex issues.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

This client is one of our largest financial services clients. But don’t let that stop you from reading further!

We place so many freelancers here who consistently tell us its one of the best places they’ve worked. Why? The teams, the culture, the management, and most recently, the client’s willingness to recognize that it was important to step up to the digital demands of the marketplace:

• A new CMO and high level digital leadership that have transitioned in from top technology, retail and CPG companies

• Transitioning their marketing structure to Agile methodology to be able to deliver valuable content to its audiences faster

• They even followed this up with a floor remodel, to support the methodology, creativity & collaboration

We hear often that the constant here is change. The company is consistently trying new approaches that they think will improve not only their product offerings but the worklife as well. If you’re used to “going with the flow”, this is a great opportunity for you!

These are key elements to be able to walk away with and add to your resume, especially if you’re coming from a traditional marketing structure. What a great way to help transition your career in this trending direction!

#LI-Onsite