Senior Client Manager

• Handle the day-to-day work for a set of accounts.
• Answer client questions, keep requests moving, and make sure details are handled with care.
• Work with the Production team on renewals, help shape the right solution, and follow through so clients get timely support.
• Help protect retention and revenue by keeping existing business in place and looking for chances to add more coverages where it makes sense.
• Help create a smoother experience for clients and colleagues alike, as you build trust wiht client contacts and decision makers.

Required:

• Bachelor's degree with 5+ years client service and/or claims management experience

-OR-

• High School degree/GED with 10+ years client service and/or claims management experience.
• 1+ years supervisory experience.
• Appropriate licensing as required.
  
  

Preferred:

• Experience working in client service, account management, or renewals.
• A habit of staying organized while handling multiple priorities.
• The ability to spot opportunities for added services or coverages that fit client needs.
• Previous insurance knowledge and experience managing client relationships.
• Solid financial acumen.
  
  

Behaviors:

• You make decisions with care, follow through on commitments, and support shared goals.
• Comfort working through changing priorities and keeping commitments on track.
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.
• Comfortably engages others in consultative discussion.
• Effectively manages/balances multiple and sometimes competing priorities.
• Works in a self-directed manner.

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At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)