Be the one building AI-powered experiences where they matter most.

 

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

 

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

The Facilities and Workplace Safety Coordinator supports the day-to-day operations, safety, and workplace experience of the Genesys Menlo Park office. Reporting to the Facilities Manager, this role serves as a welcoming first point of contact for employees, visitors, and vendors while helping maintain a safe, organized, efficient, and engaging workplace.

This is an opportunity to build hands-on experience across facilities operations, workplace safety, office administration, employee experience, and vendor coordination while collaborating with teams across Genesys.

Key Responsibilities

Reception and Workplace Experience

• Welcome employees, visitors, guests, and vendors and provide professional, service-oriented support.
• Serve as a first point of contact for general workplace and office inquiries.
• Coordinate conference room bookings and provide meeting support as needed.
• Maintain reception areas, conference rooms, and shared spaces to ensure they are organized, welcoming, and ready for use.
• Partner with the Workplace Community Team to support an engaging and inclusive onsite employee experience.

Facilities and Office Operations

• Support the Facilities Manager with daily workplace and facilities operations.
• Coordinate access card issuance, returns, and guest passes in partnership with appropriate internal teams.
• Maintain kitchen, breakroom, pantry, coffee, and general office supplies.
• Support the cleanliness and organization of shared workplace areas, including loading and unloading dishwashers and resetting common spaces as needed.
• Monitor office supply inventory and coordinate replenishment.
• Manage incoming and outgoing mail, courier deliveries, shipping, and packages.
• Coordinate with vendors, contractors, and building management on routine workplace maintenance and service requests.
• Support facilities projects, including scheduling, documentation, vendor coordination, reporting, and other project activities appropriate to the role.

Workplace Safety and Compliance

• Partner with the Genesys Security team and Facilities Manager to support workplace safety procedures and compliance activities.
• Participate in workplace safety activities, inspections, emergency preparedness initiatives, and safety meetings as required.
• Support the documentation and coordination of safety-related activities and follow-up actions.
• Follow established emergency response, workplace safety, and security procedures.
• Help communicate workplace safety information and procedures to employees and visitors as appropriate.
• Identify and promptly escalate potential workplace safety or facilities concerns to the appropriate team.

Administrative and Team Support

• Provide administrative support, including filing, shipping, scanning, record maintenance, and document organization.
• Maintain internal office information, contact lists, calendars, directories, and workplace documentation.
• Support internal communications related to office operations, workplace updates, safety information, and events.
• Assist with local and global workplace or facilities projects as assigned.
• Handle sensitive workplace information with appropriate discretion and confidentiality.

Onboarding and Employee Support

• Coordinate onsite elements of new-hire orientation and first-day workplace setup.
• Partner with IT and other teams on equipment inventory retrieval and coordination when needed.
• Respond to routine employee workplace requests and connect employees with the appropriate resources when additional support is required.
• Build collaborative relationships across teams by demonstrating empathy, responsiveness, and a service-oriented approach.

Events and Meetings

• Coordinate setup and breakdown for office lunches, meetings, employee programs, and social events.
• Prepare event and meeting spaces and ensure spaces are appropriately reset following activities.
• Collaborate with internal partners and vendors to support workplace events and employee experiences.

Qualifications

• Demonstrate strong organizational, planning, prioritization, and communication skills.
• Provide a high level of customer service while building positive relationships with employees, visitors, vendors, and business partners.
• Communicate clearly and professionally in written and verbal interactions.
• Demonstrate attention to detail and sound judgment while managing multiple priorities.
• Work effectively both independently and collaboratively in a team environment.
• Demonstrate proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Handle confidential or sensitive information with discretion.
• Coordinate effectively with external vendors, contractors, and service providers.
• Demonstrate an interest in facilities operations, workplace experience, office administration, or workplace safety.
• Read, write, and communicate effectively in English as required to perform the responsibilities of the role.

Preferred Qualifications

• Bring previous experience in facilities, workplace operations, office coordination, hospitality, reception, administrative support, or a related environment.
• Demonstrate experience coordinating vendors, workplace services, meetings, or office events.
• Apply knowledge of basic workplace safety practices, emergency procedures, or facilities processes.
• Bring relevant education, training, or certifications in facilities, workplace safety, business administration, hospitality, or a related area.

Physical Requirements

This onsite position involves regular movement throughout the workplace and may require prolonged periods of sitting, standing, and computer use. The role may also require the ability to move or lift workplace supplies and materials weighing up to 30 pounds, with or without reasonable accommodation.

Growth and Development

This role provides broad exposure to facilities operations, workplace safety, employee experience, and office administration. You will have opportunities to collaborate across teams, contribute to workplace projects, and develop skills that can support continued.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$54,400.00 - $95,600.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

 

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.